Shipping policy

Shipping charges will be determined prior to checkout. 

While we work to process your order as soon as possible, please allow up to 48 hours for your order to ship. 

Luminous always aims to keep our website up-to-date, unfortunately, sometimes due to high demand an item may be out of stock or unavailable. In the event this should happen our team will contact you via email to confirm if you would like the order shipped with the available items only, and update you with an estimated time of arrival for the balance of the product requested.   

To modify or cancel an order please email hello@getluminous within 24 hours of placement and include your order number.  We will do our best to accommodate.

Any other online shopping  questions? Shoot an email to hello@getluminous.com for assistance.